Privacy Policy
Last Updated: 10 May 2025
Chandra ("we", "us", or "our") operates from 51 Yaowarat Road, Samphanthawong, Bangkok 10100, Thailand. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have in relation to it. We have tried to keep the language straightforward.
If you have questions not covered here, please write to [email protected].
1. What We Collect
Information you provide directly
- Name, email address, and telephone number submitted through our contact form
- Information about a watch you describe when making an enquiry (brand, approximate age, issue)
- Any additional details you share in correspondence
Information collected automatically
- Basic website analytics — pages visited, approximate location (country level), browser type
- Cookie data as described in our Cookie Policy
We do not collect payment card details directly — any payment processing is handled by a third-party provider.
2. How We Use Your Information
- To respond to enquiries about watch repair or restoration services
- To provide updates on work in progress
- To issue service records and invoices
- To improve how our website works, using anonymised analytics data
- To comply with legal obligations under Thai law
We do not use your personal information for unsolicited marketing. If you have asked us to keep your contact details for future service reminders, we do so only with your explicit agreement and you can withdraw that agreement at any time.
3. Legal Basis for Processing
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your data on the following grounds:
- Contract performance — processing necessary to carry out the service you have requested
- Legitimate interest — improving our services and responding to enquiries
- Consent — for optional communications (you may withdraw consent at any time)
- Legal obligation — where Thai law requires us to retain records
4. Data Retention
Contact enquiry data is retained for up to 12 months unless it leads to a service, in which case it forms part of the service record. Service records are retained for 5 years for our business records. You may request earlier deletion (see Section 6).
5. Data Sharing
We do not sell personal information. We may share limited information with:
- Parts suppliers — only the information needed to source a specific component (e.g. a watch reference number, no personal details)
- Analytics providers (Google Analytics) — anonymised, aggregated data only
- Legal authorities — if required to do so by Thai law or valid legal process
6. Your Rights Under Thai PDPA
As a data subject under Thailand's PDPA, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (subject to legal retention requirements)
- Object to processing based on legitimate interest
- Request restriction of processing in certain circumstances
- Withdraw consent where processing is consent-based
- Lodge a complaint with Thailand's Personal Data Protection Committee (PDPC)
To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.
7. Cookies
Our website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies are only used with your consent. Please see our Cookie Policy for full details and controls.
8. Security
We use standard security measures for a small business — HTTPS on our website, restricted access to correspondence, and physical security of paper records. No digital transmission is entirely without risk, but we take reasonable steps to protect the information we hold.
9. Children
Our services are not directed at persons under 18. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
10. External Links
Our website may contain links to other sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be noted with a revised date at the top. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact for Privacy Matters
Chandra — Privacy Enquiries
51 Yaowarat Road, Samphanthawong, Bangkok 10100, Thailand
[email protected]
+66 2 869 3147