What people say after
collecting their watch

My father's Seiko 5 had been sitting in a drawer for probably eight years. I brought it to Chandra without much hope. They sent me a condition note within three days — detailed, honest, and they were clear that a full service made sense. Got it back keeping good time. The written report was a nice touch I didn't expect.

Sent a vintage Omega by post — they were good about communication throughout. The dial was in fragile condition and they contacted me before touching it to ask exactly how I wanted it handled. That conversation mattered. Came back looking right, not factory-fresh. Exactly what I wanted.

I appreciated that they told me the watch probably didn't need the most expensive option. A full service was enough. Most places would have sold me the larger job. The pricing was clear from the start and the work was finished when they said it would be. That counts for a lot.

Third time I have used Chandra. Each time the watch comes back keeping better time than before. The six-month check-in is something I've actually used — they looked it over at no charge and made a small adjustment. That kind of follow-through is not common.

My grandmother's watch. The dial had a hairline crack and I was worried they would damage it further or suggest replacing it. They conserved it as-is, stabilised the crack, and sent me photos as they went. It doesn't look new — it looks like her watch. That was the right outcome.

I came in without an appointment and the watchmaker took ten minutes to look at my watch and give me an honest view on what it needed. He suggested starting with the lighter service to see how the movement responded. That kind of patience and practical advice is what keeps me coming back.